For those individuals who are:
- Social workers, advocates, or counselors who work with the frail, disabled, elderly, chronically ill, veterans, juveniles, substance abusers or other vulnerable populations such as the homeless
- Licensed Vocational Nurses (LVNs)
- Licensed Practical Nurses (LPNs)
- Other healthcare professionals who may or may not be a licensed medical professional
What You'll Learn
- Assessment criteria to increase quality and continuity of care.
- How to determine and use the appropriate strategies to reduce costs or lapse in coverage.
- Methods to develop communication skills to support client-centered goals and promote advocacy and collaboration.
- How to grow positive relationships with community agencies and other resources.
- How to increase access to services; analyze needs; develop initiatives; and track and evaluate progress.
- How to navigate the clients through the U.S. healthcare system to get appropriate resources based on individual needs.
What You Can Do With This Certificate
Positions are available in clinical and non-clinical settings focused on the frail, disabled, elderly, chronically ill, veterans, juveniles, substance abusers or other vulnerable populations such as the homeless. They might include:
- Community Case Managers
- Substance Abuse Counselors
“After a career hiatus caring for my family and mother, I obtained my Professional Certificate in Case Management. The cutting-edge experience was exceptional, and I am now beginning a new chapter as an RN Case Manager. The high-quality, flexible online program was conveniently scheduled, and the experienced instructors and students were a great support. What are YOU waiting for?”
Legal Nurse Consultant and RN Case Manager
Earning the Certificate
Prior to enrolling, please ensure that you meet the following minimum requirements:
- Associates degree or higher, AND patient or clinical care experience or knowledge
- Licensed healthcare or social services professional.
- California Board of Registered Nursing continuing education credit (provider #11713)
For more information see How to Earn a Certificate
Our certificate programs are designed to be flexible, allowing you the option to take just a few courses or to earn the complete certificate. If choosing to complete the certificate, we recommend you get the most out of your experience by following the suggested completion path below.
Principles of managing client services and support needs while maintaining fiscal viability. Explore case management processes in a variety of settings such as:
- Acute hospital and managed care
- Worker compensation and disability
- Community-based case management
- Types of insurance related to the CM process
- Community-based organizations and agencies
- Alternative services
Various models of case management, the process and functions of case management, and the historical context of case management are discussed. Topics include:
- Historical origins of and recent developments in case management.
- Removing barriers through interagency and inter-professional collaboration.
- Service monitoring and evaluation.
- Resource mobilization
- Technical assistance
- Case consultation
The development of a helping relationship with clients is strongly influenced by the case manager's projection of attitudes of respect, empathy and cultural sensitivity toward others. This course explores essential case management skills and values as they relate to the various types of clients requiring case management services. These client populations may include the elderly, chronically ill adults and children, those with substance abuse or other mental health disability, veterans and other vulnerable populations.
This course examines the Life Care Plan (LCP), its uses and methodology, including:
- The interview
- Medical record review
- Collaboration with treatment team
- Needs assessment
- Report writing
Case managers are often asked to evaluate a patient's readiness to return to work by analyzing the workplace environment and work tasks in relation to the patient's medical condition, injury or disability. This course:
- Explores the skills required by the nurse or field case manager to assess a patient's job capability effectively.
- Discusses how to make recommendations for workplace modifications.
- Identifies the opportunities and resources available to nurses and field case managers to support these activities.
Healthcare advocates support and promote the rights of the patient to ensure available, safe and quality care. Explore the patient-centered care approach and develop the practical skills required to improve communications and enhance compliance in managing health and health care benefits. Just what your patients need for survival!
Case managers promote quality and efficiency, while tracking outcomes that include both clinical and financial objectives. In this course, you will learn about coordination of benefits, reimbursement for health care services, workers compensation and other forms of coverage, and negotiation for services on behalf of your client.
Impact of ethics on clinical decision making, treatment choices and a patient's clinical outcome; the effective tools to help manage a variety of clinical situations, conflicts and cases; and life-and-death issues now being encountered in the increasingly complex health care system.
“I enjoy seeing students apply abstract principles at bedside, and have their professional lives shaped by insights gained from the material and thoughtful conversation. Fostering compassionate care through teaching is what I focus on most in my class. My students learn to reflect deeply on their personal views about ethical issues, then see how this exercise strengthens the role of caregiver.”
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